Return Policy

At Salem Pack, we specialize in high-quality custom packaging. Due to the personalized nature of our custom-made and printed products, we cannot accept returns or offer refunds for custom orders once production has commenced or the products have been delivered, unless there is a clear manufacturing defect.

We take pride in our strict Quality Assurance (QA) checks. If you receive a product that has a genuine manufacturing defect or is significantly different from your approved sample/artwork, please notify us within 48 hours of delivery.

To file a claim:

• Send an email to claims@salempack.com.
• Include your order number and clear photos/videos of the defect.
• Describe the issue in detail.

If a return is authorized by our team:

• The products must be returned in their original packaging.
• The products must be unused and in the same condition as received.
• Shipping costs for authorized returns will be handled on a case-by-case basis.

Standard product orders can be cancelled before they are shipped. Custom orders cannot be cancelled once the artwork has been approved and production has started.